Hello Body & Felt Sense’s Terms & Conditions

1. Our Locations

  1. Hello Body & Felt Sense (MOVEMENT LIFE PTE. LTD, ‘we,’ ‘our,’ ‘us’) conduct classes and private sessions at our locations in Singapore (‘studios’):
    • Hello Body L4 – 23 Kampong Bahru Rd, #04-04, Singapore 169349
    • Hello Body L2 – 23 Kampong Bahru Rd, #02-04, Singapore 169349
    • Felt Sense – 23 Kampong Bahru Rd, #04-02, Singapore 169349
  2. You are responsible for your personal property. We are not liable for any loss or damage to personal property sustained or incurred by you at our studios.

2. Pass Policy

  1. Our Group and Private session passes are non-transferrable.
  2. Strictly no refunds or extensions for all passes, regardless of personal circumstances such as travel plans. Please consider your decision and schedule carefully before purchasing.
  3. 1x and 5x passes are recommended if you anticipate frequent travel or other commitments.
  4. Group passes activate immediately upon purchase for class booking and are valid for 5 months from the activation date.
  5. Private passes must be activated to book appointments within 30 days from the purchase date, otherwise they will be activated on the 31st day.
    1. Upon activation, the pass expires within 4 months.
    2. The first appointment date of each pass must fall within 4 months from the purchase date
    3. The subsequent appointment dates of the same pass may spread out over 4 months from the first appointment date.

3. Refund Policy

  1. When refunds are granted under unique circumstances authorised by the company, they are subject to:
    1. A 10% processing fee based on the purchase price, with a minimum deduction of $50.
    2. A $50 administrative fee in addition to the processing fee.

4. Attendance and Cancellation Policy

  1. Group classes run for 55 minutes per class, unless otherwise specified.
  2. Private sessions for 55 minutes per 1 session, or 85 minutes per 1.5 session, unless otherwise specified.
  3. If you are late for your class/session, it will still end as scheduled, and it will be charged in full. This ensures fairness to subsequent clients.
  4. Advance booking is required for all sessions.
  5. A strict 24-hour cancellation policy applies to all classes and sessions:
    1. For cancellations due to illness, a valid medical certificate (MC) must be produced within 48 hours of the cancellation to avoid penalties.
    2. Failure to provide 24-hour notice or an MC will result in the full deduction of the session credit.
  6. We reserve the right to cancel or reschedule a class if it does not meet the minimum number of bookings.

5. Studio Policy

  1. Equipment may only be used under the supervision of an instructor.
  2. Jewelry is discouraged during sessions for safety reasons.
  3. We are not responsible for the loss of valuables at the studio.
  4. Food and drinks are not allowed in the exercise areas.

6. Health & Safety Policy

  1. Participation in sessions involves some physical activity, which carries the risk of injury. By participating, you accept this risk and will not hold us liable for any injuries sustained.
  2. Inform us of any changes to your health or medical conditions before your next session. We reserve the right to refuse bookings if your condition makes participation unsafe.